Submit order in activation

tunji

I am unable to get pass the “submit order” step in the activation process. I dont get a pending, or anything like that, the oage just reloads and i have to click pending again and repeat. Whats the matter and how can i fix it ?

Dapfizzer

@tunji

Hi,

for this problem, sometimes it occurs due to the browser used. If the issue is an expired session, please log out of your account and log back in.

In order, you can try the maneuver using a private window, either in incognito mode, also empty your web browsing history as well as your cache, you can also try a completely different web browser, or even another device if it is possible for you.

However, if you are still unable to place an order from the platform and would like to directly contact Fizz’s customer service team to possibly resolve this issue, here's how you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814