Can't activate SIM card

John774
John774 Posts: 2 ✭✭
edited July 2022 in My Mobile

I have ordered a new sim card to replace my damaged one. The web site odes not let me activate it. Everytime i try it just says ''Unfortunately we could not save your previous selection, pease resubmit''

What do

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓

    @John774


    Hi,

    if this situation is related to an error message on the platform when trying to activate your SIM card, for this problem, sometimes it occurs due to the browser used. If the issue is an expired session, please log out of your account and log back in.

    In order to activate your SIM card, you can try the maneuver using a private window, either in incognito mode, also empty your history as well as your cache, you can also try a completely different browser, or even another device if it is possible for you.


    If the problem persist despite these advice, here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers to correct it. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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