activation
Best Answer
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Hi,
if this situation is related to an error message on the platform when trying to activate your SIM card, for this problem, sometimes it occurs due to the browser used. If the issue is an expired session, please log out of your account and log back in.
In order to activate your SIM card, you can try the maneuver using a private window, either in incognito mode, also empty your history as well as your cache, you can also try a completely different browser, or even another device if it is possible for you.
If the problem persist despite these advice, here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers to correct it. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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Hello bob K.,
I have verified your Fizz account and I see you have managed to contact us on Chat. One of my colleagues helped you further and changed the sim card.
If you have other questions, here you can find how to contact us: https://fizz.ca/en/contact-us
Have a great day!
-Adelina0 -
What happens? What are you doing to activate your SIM card? Did you try different options?
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