Hi, seems that I still not having no access to data since rogers deffect. I'm in bc for the summer
So probably on rogers network. Any idea when its going to come back ?
Best Answer
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Hi Antoine,
in this particular case, it could indeed be the Rogers network that is involved, however make sure that the APN (NPA) configuration of your device is adequate in its settings: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
You can also test the troubleshooting mentioned in the following FAQ: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
And if the problem still persists despite the possible corrections proposed by the troubleshooting, you should then contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to provide you advice as well as precise answers to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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