Can someone help?

Athena
Athena Posts: 3 ✭✭
edited July 2022 in My Mobile

Im paying for 8 gb of data but in my payment i didn’t receive the 8 gb i only received my rollover data.

Best Answer

  • Whizz
    Whizz Posts: 23,042 admin
    Answer ✓

    Hello Athena,
    I am sorry for the situation encountered,
    I have verified your account and I can see that there was an issue with your plan change order for that I have escalated a ticket to the technical team to fix it.
    As soon as we have news, we will contact you via email with all the details. 
    You can see the ticket in your account> Overview. 
    Thank you for your understanding!
    Have a good one!
    -Eugen

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Athena


    Hi Athena,

    here's how to contact Fizz’s support team directly to inquire about that issue, they'll be able to do some further investigation as well as provide you advice and precise answers to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Athena
    Athena Posts: 3 ✭✭

    It has been 4 days and i still having received my data. Can i know how much longer it would be?

This discussion has been closed.

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