Most Recent Discussions
My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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What is going I currently have no service, but account is active ?Yesterday couldn’t make calls and this morning I woke to no service? And my account is in good stan… -
short trip to the USHi, I just signed up for the Quebec/Canada plan. Next week I am going to the US for two days. I don… -
I cannot connect to fizz mobile data.It shows as connected but I cannot get data. It says LTE+. When I reboot i get "sign into netw…
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SIM Card Not Being Detected when Plan is ActiveI activated my SIM card, transferred my phone number to Fizz and built my phone plan but now my SIM…
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Service not workingMy phone got deactivated and I updated the payment method, and paid. Now my phone appears as the ne…
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My friend wants the price I’m payingHello, My friend wants to be with Fizz once she found out how much I pay for my plan. I had my plan… -
SIM reports the incorrect phone number (but phone works)When inserting my SIM on a new phone (or after factory reset) it reports the incorrect phone number… -
New mobile plan is in 3G not LTEwhy on Earth this is not LTE as it should? -
Phone plan old priceI’ve been with Fizz for a while and would like to upgrade my plan. The plan has gone up. Is it pos…
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No mobile internet connectionIt keeps asking me to sign in to network but there is only a blank page after I tab on it.
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Changed phone, but old one still shows in Fizz portal (now with new user's number)I bought a new phone and gave my old one to another Fizz user. They set their phone up (with their …
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Unable to make a local call "your plan doesnt allow you to make this call"Hi! I'm at my house and since this morning I can't even call my neighbour. I get the " "…
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Volte - why Fizz doesn't ask clients to buy a new sim and Fizz credit it in the next bill?Why Fizz should send invitation in batches and ask the clients to wait until it's our turn. Plus fi…
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The "unsubscribe" tab has been removed from my accountI unsubscribed last month and got back on fizz immediately after, to give fizz one last chance. Thi…
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Will I keep my legacy cell plan if I switch sim cards?I have been with fizz since the start and have a pretty good plan I will be leaving for the states …
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Phoning and texting in the USI just got an email that as of July only the LTE data network will be available in the US, does thi…
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I have reached the maximum number of attempts.What can I do???
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What do I do if the Sim card I bought is outdatedFIZZ users are purchasing a VoLTE Sim card at Couche-tard stores. There is not really any way to c… -
Failed (illegal) attempt to port out mobile number appears to break Fizz backend.Someone tried to port out my mobile phone number (wlog ***-***-1234), which required confirmation v…
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New phone is not workingReceived a brand new Phone. I have started to configure the phone and the screen turned white how c…
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Can't receive callsI can't receive calls since this morning -
Call blocage_You said it is fixed since 1 pm but it it's 5 pm and I I still can't call or be calledAs I menstionned in many ways today, I can't call or receive any calls since this morning, I live i…
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The "Adjust plan" link has dissappeared from the Manage Plan page.Hi, I have 2 lines/plans and one of them (the oldest one), when I go to its Manage Plan page the &q…
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