I subscribe yesterday on fizz cellular5

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Donnigton1
Donnigton1 Posts: 1 ✭✭
edited July 2022 in My Mobile

I  subscribe yesterday on fizz cellular plan and il still having activation pending

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @donnington


    Hi,

    in this particular case, you shoud contact Fizz’s support team directly to inquire about this situation. They will be able to do some further investigation to provide you advice as well as precise answers to correct it. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Whizz
    Whizz Posts: 20,650 admin
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    Hello Donnigton,
    I am really sorry for the situation encountered, 
    I have verified your account and I can see that a ticket was escalated to fix this issue.
    You can see the ticket in your account> Overview.
    Soon, you will receive an email from us with all the details.
    Thank you for your understanding!
    Have a good one!
    -Eugen

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