SIM card activation

rakan
rakan Posts: 2 ✭✭
edited July 2022 in My Mobile

I received the new SIM card but the activation code is not valid, how can we fix this?

Best Answer

  • Whizz
    Whizz Posts: 23,050 admin
    Answer ✓

    Hello rakan,

    I am sorry to hear about this situation.
    I can see there was an issue with the activation code and it was fixed after a ticket was escalated.
    Please contact our support team again to have the SIM change completed.
    We are here 24/7 for you so please reach us at any time. 

    Have a lovely day,
    -Alex

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @rakan


    Hi,

    in this particular case, you shoud contact Fizz’s support team directly to inquire about this situation. They will be able to do some further investigation to provide you advice as well as precise answers to correct it. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Petergovea
    Petergovea Posts: 1 ✭✭

    Im having the same problem. Got a new sim card from Fizz, code is not valid.

  • rakan
    rakan Posts: 2 ✭✭

    You need to contact the customer service rep and they will issue a ticket for you

This discussion has been closed.

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