Reimbursement

John G. 29641

Good day,

I was charged 32$ Saturday July 9th, when I went to the United States with my data (LTE) turned off. Would it be possible to get reimbursed for it?

Dapfizzer

@John G. 29641

Hi John,

the funds you put in your Wallet can be refunded but an Add-on I don't think so. However, since it was particular circumstances, I suggest you to contact Fizz’s support team directly to inquire about that possibility. Only them could give you an answer in this particular case. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Whizz

Hello John G. 29641,

I am sorry to hear about this. 
I would recommend contacting our support team and providing more details.
Please follow the information Dapfizzer provided to reach us. 
We are here 24/7 so feel free to contact us at any time.

Have a lovely day,
-Alex