Hi! My pay method is update, but I still receive email to ask me change it. What is my problem?

fortin13 Posts: 1 ✭✭
edited July 2022 in My Mobile

Hi! My pay method is update, but I still receive email to ask me change it. What is my problem?

Best Answer

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,129 ✭✭
    Answer ✓


    Once you update your payment method, you must also associate the new payment card to your plan.

    Here are the steps to update a payment method, and associate it to your plans:

    1. In your Fizz account, go to My Profile
    2. Click on Payment methods.
    3. Click on Add a new payment method to add your new payment method.
    4. Now make your way to My plans.
    5. For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
    6. Then, select the payment method you no longer want to us, and click on Delete.

    Steps 5 and 6 are crucial since the association of your new payment method to your plans is not done automatically.

    Is your service currently working? If yes, then your payment card will be automatically charged one day before your renewal.

    If your service is already suspended, then you will need to go on your account and click on the «Make my monthly payment » button.

    Once you have made your payment, service will be restored within a few hours. In the meantime, you can try restarting your phone.

    If there is any problem, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814


  • Whizz
    Whizz Posts: 20,650 admin

    Hello fortin13,

    Thank you for reaching us.
    Most likely you did not set it as default.
    I can see that you now have just one card registered on your account so it should be ok.
    If by any chance you still experience any difficulties please reach our support team directly: https://fizz.ca/en/support#gsc.tab=0

    Have a lovely day,

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