Activation failed

Vilcoyote
Vilcoyote Posts: 1 ✭✭
edited July 2022 in My Mobile

Checked activation code, referal code, and payment option TWICE, now what?

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓

    @Vilcoyote


    Hi,

    here's how to directly contact Fizz’s customer service team for any question or help about that situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Whizz
    Whizz Posts: 23,502 admin

    Hello Vilcoyote,

    I am sorry to hear about this situation.
    I recommend trying this from an incognito mode browser as well. 
    If this persists please contact our support team directly to investigate this further: https://fizz.ca/en/support#gsc.tab=0

    Have a lovely day,
    -Alex

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