did not get email confirmation after changing my plan

Herve H. #19672
Herve H. #19672 Posts: 4 ✭✭
edited August 2022 in My Mobile

Hi,

I changed my phone plan for the next cycle, was accepted on the fizz website which stated I would receive an email confirmation but never receuved any email. It's been 2 days! Any idea how to confirm the new plan will be in place next cycle else than this email? Thx

Best Answer

  • Whizz
    Whizz Posts: 23,081 admin
    Answer ✓

    Hello Herve H. #19672,

    Thanks for reaching out.
    I kindly inform you that  I have verified your account and I saw you have changed your plan indeed on July 8th, and you received a plan change confirmation email on July 10th that the changes will be effective on July 15th.

    If you need help with anything else, please reach us back: https://fizz.ca/en/contact-us

    Thank you, have a great day!
    -Adelina

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