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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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InternetIs anyone else experiencing slow internet? webpages are taking long to load. Thank you! -
Need to re-book a technician appointment.The technician apparently showed up but I did not get his call. He left me a voice mail that he is … -
No internet connection after reactivation helpI hzve try all the tricks i have read on the forum reset . Factory reset . Unplug and wait 20 min i…
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I never got a modemHi, My internet is active and it says that the technician will come tomorrow but I never got the mo…
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Speed test - 120 Mbps account giving 28 MbpsMy internet account got upgraded to 120 Mbps but speed test says rated speed around 28 Mbps. Is the…
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"Completed" Appointment Status - but no one came to connect my internetMy Fizz technician is meant to come between 730am-noon but has not arrived yet and I see in my acco…
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Appointment to change the location of the cable, technician refused to do work?Hello, I have requested to switch the location of the coax cable in my house, the customer service …
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Unstable internet since July 1stI have had regular cutoffs in the middle of the day since July 1st. I can ping public DNS servers …
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I want Fizz technician to call me before he arrives to do the installation.I want Fizz technician to call me before he arrives to do the installation.
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internet downMy router keep blinking on the download everything else is green i've unpluged the coaxial waited 2…
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Cable or fiber optiqueHi I want to hnow if my futur connection will be cable or fiber optique
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No internet after moving and appointment completeI just moved and took an appointment to change my service. Nobody came and I still have no internet…
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No internet at home. Help.No internet at home, even wired it still doesn't work. How can we join fizz? I sent them a message…
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Our plan was not activated by a "missed appointement" ?We've received the modem and the technician from Vidéotron came friday (2 days ago) to install it a…
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Service not workingPlease help I am at my wits ends. Fizz reactivated my service yesterday after a credit card issue. …
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AppointmentSo my appointment is schedule today, between 7am and 8pm, which is almost all day long. Unfortunate…
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Moved: InstallationThis discussion has been moved. -
Why my updates didn't work after I adjusted my internet plan?I adjusted my internet plan from 30M to 120M, I reached level 4 rewards, so I have $4 rebate, but y…
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HELP - trying to move service & get 120 mb/s plan and everything is broken....tl;dr I can't make an appointment to move, I can't get the 120 mb/s plan, and there is no obvious w…
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Re-Activation within 30 days and $50 creditHello. I signed on to FIZZ home internet with the $50 referral bonus. My current provider gave me…
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I am presently with Virgin and would like to switch to FizzIn the Do it yourself installation they refer to Cable,, however Virgin uses Telephone jack. does …
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Switched to higher tier home internet, but speedtest still shows old bandwidth for uploadHi all, I used the new offer and switched to a higher tier home internet. The switch was supposed t… -
Vidéotron issues and FizzThis afternoon, Vidéotron has had various issues with their infrastructure affecting many if their …
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Internet not working- and just found out the agreement servicemy wi-fi just shuted down and i realized the licence agreement I agreed to on june 10th is with my …
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Internet activationHello. I was living with a friend who had the fizz account for our appartement's Internet. However,…
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