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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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Am I able to postpone internet installation for 2-3 months without losing promo offer?Hi, I am moving and have recently signed up with Fizz internet plan with the referral code promo f… -
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Wifi router CODA-4680 Ap ModeHello, I would like to know if there's a way to put fizz router in AP mode. I found no setting for …
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Block devicesI’m unable to locate the block devices or reach the chat customer care on the exclamation mark.
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my technician didn't arrive and it won't let me rescheduleSo my technician didn't arrive when he was supposed to, I received a notification later saying that…
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My technition didn't arriveThey were supposed to be here between 12-5, it's 5:30 and I've heard nothing. What am I meant to do?
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no sign of tech for installation!!hello tech is suppose to be here from 7h30 to 12h00!! it is 11h45 and no news. how can i get a hol…
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wifi modemHello, i had sent my wifi modem within the 15 days but it got returned back to me and i am going to…
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WiFi box connects to devices, but simply gives out zero signal.The router in our flat was setup around 4 months ago and worked perfectly, no problems. However, up…
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My home wifi is very slow, not sure how to fix it.Hi Fizz Community I live in central Montreal and have a Fizz 120 mbps home wifi plan. However, I'm …
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Phone will not connect to 5ghz band.Hi, I have a Samsung s9, and have both 2.4 ghz and 5 ghz bands enabled on the Fizz router. No matte… -
Internet Speed is very lowI just got Fizz installed with the 120Mbps DL / 20Mbps UL plan. When performing speed tests, the DL…
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Intermittent outage with DNS Probe Started errorI get intermittent outage (at least once per day) for 5 minutes during which I get "DNS Probe …
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No technicianI waited the technician for the whole day and did not receive any phone call from fizz. But today I…
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No internet - followed all reboot stepsInternet suddenly stopped working today. I rebooted the modem 4x and then reset to factory settings…
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Moving questionI apologize if this is a stupid question, butI’m moving tomorrow and in my rush to get things done,…
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Does Fizz reuse Modems for new Customers?I recently subscribed to Fizz Internet and when i got my Modem package, the tape that enclosed the …
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Cannot apply upgrade bonus on home internet planI just ordered a home internet plan. After the subscription, I tried to apply the upgrade bonus to …
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My modem randomly reboot few times recently !!How can I get the modem log file. I did not know why it randomly reboot , I lost all of internet …
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Installation --- technician did not show up???Hello, I believe that the technician did not arrive for my installation that was scheduled today. …
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Wrong appointment date and no referral creditHi, After I tried to register online to schedule an appointment to install the network, I found th…
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My Internet plan still has two upgrades that I cannot apply it to my plan. Why?This plan already has three upgrades applied.
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What's the difference between 10 mbps and 20 mbps?Hi! My boyfriend and I are experiencing some problems (lagging, etc.) when we're both on Zoom calls…
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RescheduleI have an appointment today Appointment was 12-5pm. I need evening same day today pls. I dont know…
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Being invited to take part in a online survey. Promised Amazon gift card still not given after done.In May, I was invited to such a survey. Accepted, took. However, the promised Amazon gift card was …
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