Internet problem

DboudZ
DboudZ Posts: 1

My internet is down. I tried unplugging-plugging the fizz router and it still doesn't work. I have a connection but no internet.

Best Answer

  • Whizz
    Whizz Posts: 10,665
    Accepted Answer

    Hello DboudZ,

    Thank you for the provided details, I am sorry to hear that you encounter issues with your services. 

    I verified your modem in our tools and everything seems to be in order on our side. The modem is online and the signals look great, they are within standards. 

    Please restart the modem by unplugging it from the power outlet for a couple of minutes. Then reconnect the modem to the power outlet and wait for at least 15 minutes for the network to recover. 

    After 15 minutes you can test the connexion, but I also advise you to restart your devices before testing. 

    In case this does not help, we invite you to contact us in private, on the desired contact channel, so we can do more in-depth verifications. 

    Weare available for our customers 27/7: https://fizz.ca/en/contact-us

    Thank you kindly and I hope you'll have a great day!
    - Cecilia

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