Most Recent Discussions
Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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How can I get an installation appointment when Fizz thinks plan is already activated (Activation penI had to cancel a "Move" installation, to transfer my Internet from my old apartment (Apt… -
How to I cancel my plan?I can't seem to get the chat bot to work, it doesn't show anything when clicked on. There's no emai…
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Is there internet outage?Is there internet outage inmontreal east end area?
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Router doesn’t work properly. Wi-Fi channels problemOk, I did all you asked and even more since Friday. I tried band steering mode, without steering, o…
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Missed payment for couple months, renewed 2 days ago, wifi says connected but no internet. Please HeMissed payment for couple months, renewed 2 days ago, wifi says connected but no internet. Please H…
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Is it normal that if I disable band steering that my 5G network has a noticeably weaker signal thanIs the faster wifi network supposed to have a weaker signal? If not, is there a fix?
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Internet down in Longueuil (Greenfield Park) or just me?Hello! Starting this morning, I lost access to internet on all my devices. Tried all the troublesho…
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I need stable wifi. Everyday, i have to restart modem for wifi to work. Works fine with cable. Why?Exactly as stated. Every few days, my wifi acts up and will work on some devices and not all. Un…
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No option to make monthly paymentI cannot find option to make monthly payments.
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When will Ottawa get Fizz Internet service?Really curious to know if and when Ottawa can expect to be services by Fizz. Any insights?
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When would I cancel Bell internet for transfer?Hello, my Fizz internet is scheduled to be installed this Saturday, when would I cancel my Bell int…
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Is there any discount if I have plan mobile and internet?I want to know if is there any discount to pay if I have plan mobile and internet?
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Internet interuptions?Why does my internet service keep on going off and on?
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ConfiguringFizz modem consoleI used my Fizz modem as a bridge for a couple of months so I could set up my router. Since, I'm exp…
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Why is there no internet connexion, but I can see my wifi available?I can see my wifi available but no internet connection
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Internet confirmation ?Send my confirmation nr,you are blocking my new installation !
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I am going to move go another address, how can I move my internetI am going to move to a new address, how can I move my internet to a new address?
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Confirmation nr?Please send me the confirmation nr for my internet cancellation for the 28 february
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Changed my plan, this month plan is still same. Why?I changed my plan from 15 to 120 last month. But my plan is still 15 this month and I was charged a…
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How do I change my nat typeMy nat type on my Xbox says strict so I want to change it but can't find anything anywhere
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Connected without internet?Good morning, I made my monthly paiement late this month again, but even though the paiement went t…
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Is there a CSR that I can call? I want to speak with an actual person.I would like to speak with someone.An actual CSR. Where can I call? Even chat will do.
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Can I make an appt to set up internet services at a location that is already set up with fizz?We are moving into an apartment next week where the current tenants have fizz set up. Is there a wa…
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Why is my technician didn’t show up?I had an appointment today with a technician to get internet but he didn’t show up and I didn’t rec…
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Is it possible to bargain with Videotron to be able to get a better deal for a home wifi?Currently my home wifi is from Vidéotron, I've been wanting to switch because Fizz has a better dea…
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Loosing internet connection every day around 10h00 am, why?Every day around 10h30 we loose internet connection for 5-10minutes. This is annoying. Restarting t…
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the Fizz App is still NOT working after all I have read and test ! anyone in the Fizz team to fix thYes I re-start many times the Modem, Yes I delete and re-install my App on my mobile and tablet Yes…
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Why do I have a bill for internet I don’t have?I got billed for internet service I don’t have. I’m scheduled for february 26th, so why was I bille…
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Why aren't all the lights on my modem/wi-fi router lighting up?The technician came and installed the modem on the 8th of February. But I have yet to be able to co…
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I pay for a 120Mbps Plan. On the last 3 days, it keeps constantly on 20mbps. Is that normal?I got my plan, and kept testing the speed for a while. It was indeed 120mbps, so I was happy. Latel…
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