Can I keep my Videotron tv package, but have Fizz internet?

Hello, I am new to Fizz. Just ordered my internet. (Technician coming in 2 days). I called Videotron today to schedule a date to cancel my internet. After speaking with the satisfaction department, he informed me that I cannot have fizz internet and keep Videotron tv. He said I need Videotron internet to allow the tv to work.

He was the first out of 3 reps that I spoke with that told me this (even after explaining that I will be going with fizz).

I feel he is just trying to keep me with Videotron. I read something about a splitter, but wanted to ask on here first. Thank you for any assistance!

Answers

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 2,162
    edited August 2021

    I don't see an issue honestly. It is the same network. You don't need internet for the TV to work. My In-laws have videotron TV, and telephone, but do NOT have internet.

    And I even had 2 internet services running in parallel during my transition to Fizz. 1 with my other provider, and 1 with Fizz. And both are videotron cable services. I thought I'd have an issue due to having 2 modems on the same coax line, but even that was not an issue.

    However if you want you can also contact fizz support and ask them.

    -----

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Other means of contact


    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the quickest method.

  • Lizard
    Lizard Posts: 4

    Thank you very much for your answers, I reached out to Fizz support to double check and they provided me with a link that gave me more info. In case other people are looking for answers, I will provide a screen shot of what I read.


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