Internet - Not Connected
The technician completed my installation and I just installed the modem and noticed the blue icon for "online" is not lit up. Using my phone or laptop, it will connect using the correct modem name and password, however it shows that it is "not connected". I've reset the modem including disconnecting the power cord for a minute and full reset of all settings. Still no blue "online" light, and still no internet. My fizz account shows active when I login.
Any other steps I can take?