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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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Phone will not connect to 5ghz band.Hi, I have a Samsung s9, and have both 2.4 ghz and 5 ghz bands enabled on the Fizz router. No matte… -
Internet Speed is very lowI just got Fizz installed with the 120Mbps DL / 20Mbps UL plan. When performing speed tests, the DL… -
Intermittent outage with DNS Probe Started errorI get intermittent outage (at least once per day) for 5 minutes during which I get "DNS Probe …
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No technicianI waited the technician for the whole day and did not receive any phone call from fizz. But today I…
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No internet - followed all reboot stepsInternet suddenly stopped working today. I rebooted the modem 4x and then reset to factory settings…
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Moving questionI apologize if this is a stupid question, butI’m moving tomorrow and in my rush to get things done,…
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Does Fizz reuse Modems for new Customers?I recently subscribed to Fizz Internet and when i got my Modem package, the tape that enclosed the …
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Cannot apply upgrade bonus on home internet planI just ordered a home internet plan. After the subscription, I tried to apply the upgrade bonus to …
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My modem randomly reboot few times recently !!How can I get the modem log file. I did not know why it randomly reboot , I lost all of internet …
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Installation --- technician did not show up???Hello, I believe that the technician did not arrive for my installation that was scheduled today. …
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Wrong appointment date and no referral creditHi, After I tried to register online to schedule an appointment to install the network, I found th…
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My Internet plan still has two upgrades that I cannot apply it to my plan. Why?This plan already has three upgrades applied.
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What's the difference between 10 mbps and 20 mbps?Hi! My boyfriend and I are experiencing some problems (lagging, etc.) when we're both on Zoom calls…
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RescheduleI have an appointment today Appointment was 12-5pm. I need evening same day today pls. I dont know…
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Being invited to take part in a online survey. Promised Amazon gift card still not given after done.In May, I was invited to such a survey. Accepted, took. However, the promised Amazon gift card was …
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how can I know my billing date?I've made an appointment for the installation of the internet, I'm a new client. I found I set the …
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My mac can’t find my wi-fiI had a connection with my internet with wi-fi on my mac but yesterday the connection was weak and …
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Can Fizz deliver my modem to my current address if my plan is for another address?Hi, Can Fizz deliver my modem to my current address (where i live) for an internet plan that is fo… -
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I have a Videotron LOCK that prevents me to unscrew the coax cable from the modemI want to subscribe with Fizz for internet, but I cannot unscrew the coax cable from the back of th…
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Why I cannot pay for your Internet service by ICBC Creditcard or Visa?I came from China. I only have one credit card from ICBC bank. I want to order an Internet service …
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After receiving the modem, how long it takes for the service to be activatedAfter receiving the modem, how long it takes for the service to be activated if I move from a worki…
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DDNS Not working #2Hi, There is another thread that has been closed[Again] Dont understand why it is closed without an…
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Any idea what is the waiting time to get a technician in Laval, if I subscribe to internet?Any idea what is the waiting time to get a technician in Laval, if I subscribe to internet?
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broken power cable. How to change?My power cable was broken by my rabbit how chewed on it. What type of cable do I need to replace it?
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