Home internet service is cutting out

Ed_Sebti

I did turn the internet modem off and back on and nothing works, please I want to chat with someone at FIZZ, thanks

Mike

Hi @Ed_Sebti   

Is the Wifi Internet working with the other devices?

Did you try to forget the WIFI and associate the wifi again?

It can also that the signal is weak

 Try to disable the band steering this can help

 This change can also be applied through the Wi-Fi modem user interface:

• Log in at: 192.168.0.1 from the web browser of any device.
• Log in using the following information:
• Username: cusadmin
• Password: xxxxxxxx (Password you chose during initial setup)
• Go to the next section to apply changes: Wireless → General Settings → 5GHz → Band Steering (Disable)

 Also try to change channel

 A series of channels are available on each frequency (2.4 and 5 GHz) of your Wi-Fi modem. Interference can have an impact on these channels.

Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal. Wireless → General Settings → 5 GHz → Wireless channel

 And also for the 2,4Ghz  Wireless → General Settings → 2.4 GHz → Wireless channel

 

Source: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

 

You can also contact customer support by chat

 1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.

3- Click on it, and select chat if available, or any other option

Whizz

Hi Ed_Sebti,
Checking on my end I can see that you managed to contact us directly and a member of our team was able to assist you.

If you're still experiencing any difficulties in using your services, kindly follow Mike's indications and let us know directly afterwards.

Thank you very much for your understanding, patience and collaboration.

Have a good one!

Andrei

Yourboi

You can also contact fizz on Facebook.

Yourboi

They usually answer.