Internet Cancellation

Veronique B. #23787
Veronique B. #23787 Posts: 2 ✭✭
in Internet

Hi,

I was wondering, if I unsubscribe from the internet plan, is it going to cut my internet right away of it will finish the few days left of my subscription? Thank you

Answers

  • Mike
    Mike Posts: 21,706 ✭✭
    edited August 2021

    When you are going to do the unsubscription it will ask you the date when you want to be disconnected

    From the guide


    If your mind is made up, here’s how to unsubscribe:
    1. Log into your account and go to Manage.
    2. Click on Unsubscribe.
    3. Scroll to the bottom and confirm by clicking Unsubscribe.
    4. Tell us why you are unsubscribing.
    5. Enter the date when you want Home Internet service to end.
    6. Click Unsubscribe.
    7. On the next screen, download, write down or print your return ID number and follow the instructions for returning your Wi-Fi modem.

     

    Important: You have 15 days following the date you unsubscribe to return your Wi-Fi modem, or else you will be charged the amount of $225 (plus applicable taxes). Detailed instructions will follow.

    How do I return my Wi-Fi modem?

    Source: https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet

  • StefanM
    StefanM Posts: 1,453 ✭✭

    They ask you during the cancellation process when you want to be disconnected. Since you prepaid your month you should always be good until the end of the month (should you not set an earlier cancellation date). So no worries, Fizz won't cut your plan immediately.

  • Yourboi
    Yourboi Posts: 188 ✭✭

    Sorry to see you go.

This discussion has been closed.

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