Loss of service

Matty6
Matty6 Posts: 1 ✭✭
in Internet

My payment method never went through when it was supposed to. But I paid and updated my method and I still have no service. What can I do?

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Matty6


    I suggest you to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    You also can do it on Facebook: https://facebook.com/fizzca.

  • Whizz
    Whizz Posts: 23,965 admin

    Hi Matty6,
    Thank you for letting us know about this.

    Restassured, I've escalated this situation to our specialized team andthey'll handle it for you in the shortest time possible.

    Youwill be notified by us via email once a solution has been found bythem.
    You can check on the ticket's progress from your Fizzaccount under My settings->My tickets.

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!

    Andrei


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