I entered the wrong apartment # for a scheduled Internet appointment?

It's all in the title, and I can't edit or change my appointment in the "manage plan" section. Does it really matter anyway considering it's still the same building? What's more, due to COVID, I'll have to come down to get the modem and DIY everything. Wait, did I just answer (my own) question? Don't I get a perk/upgrade a level for that? Get on it Fizz! 😉

Seriously though, if anyone has anything pertinent to add to this, I'd appreciate it!

Answers

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 2,157

    The best option is to contact a customer service agent to make the quick change in your appointment. Like you said, it probably doesn't matter since you have to go down to get the modem. BUT the tech does need to check the signal strength on the COAX before giving you the modem (this is to avoid headaches further on). So he will need to know the apartment number. They typically call you when they get there, so you can surely tell them the appt number, but to AVOID any legality/logistical issues it would be best to get a CS rep to update it.

    You can chat in direct

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/


    The direct chat, is usually the quickest option however.

  • Mataze
    Mataze ⭐ REFERRAL CODE ⭐ P62DG⭐ CODE RÉFÉRENCE ⭐ Posts: 697

    I'd check by the window and wait for the guy while reading a good book. Once that I'd see a internet service guy (It should probably be a Videotron guy) I'd run down the stairecase and meet him/her.

    Otherwise, I would try to contact Fizz just like mentionned previously.

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 2,157

    Pretty sure the # number needs to be correct in the Service request. Odds are if # number is incorrect, the tech may not even install, or leave the modem, since they need to know exactly where the service is installed, and where the modem is.

    It's more for logistics reasons.

    So if you have time, I'd contact the support team as we mentioned earlier.

This discussion has been closed.