Why is my internet slower since I went from 10Mbps to 120!??

David B. 83068
David B. 83068 Posts: 7 ✭✭
in Internet

I never had frozen screen before and everything always been pretty fast but since I moved from 10 to 120Mbps, it is slower!! help please... Thank you

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited August 2021

    @David B. 83068


    Hi, sometimes you just have to restart the modem or do a reset to resolve this issue.


    https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-my-internet-connection-slow-how-do-i-fix-it

  • Emeric-Valentine
    Emeric-Valentine Posts: 171 ✭✭

    frozen screen ?

    Can you send us a speed test ?

    Just test my 120mbs connexion, all is ok

  • Emporium
    Emporium Posts: 2,305 ✭✭

    Also.. Are you using WiFi, or a wired connection ?

    Wifi connections are very dependent on the device (PC, tablet, etc..) hardware compatibility and on any devices in the area which may cause interference (cement/brick walls, old plaster/metal mesh walls, large beams, distance from router/modem, and other electronics). Ideally, any speed tests should be done with an Ethernet wire connection if possible to avoid those factors from affecting the connection.

  • DooomsDay
    DooomsDay Posts: 182 ✭✭

    Hello,

    Use a wired connection if speeds is very important and to a test https://www.speedtest.net/

  • DooomsDay
    DooomsDay Posts: 182 ✭✭

    If you are still at 10mbps:

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT

    • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Mataze
    Mataze Posts: 2,070 ✭✭

    Reset your modem and try again.

    Everything works fine here.

    When did you ajust your plan ?

    Give it some time to adjust.

    You can always check your internet speed too on internet here : https://www.speedtest.net/fr

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