120mbps deal didn't take effect on next cycle
I had a bunch of problems taking advantage of the 120 offer, here: https://forum.fizz.ca/en/discussion/comment/6576919#Comment_6576919
Fizz was of no help. No direct service, the chat responses I got were about a week later, after I had figured it out. My ticket was open for ages.
In recent news, the change to 120 did not take effect on my next cycle. There is no reason for this. I had selected the 120 deal. Something obviously went wrong on the Fizz end. Did anyone else have this issue? Tips for how to address a fix? I'm not looking forward to another e-ticket given the weak support I received last time....
Answers
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Sorry to hear you had an issue with the new profile selected.
Unfortunately, with Fizz the only way to communicate is via one of the methods below (ideally via an online chat). There is no direct voice number that you can call, everything is online only.
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- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services
- Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the quickest method.
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Contact them via chat, nothing we users can do on the forum!
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Im having the same problem here. I changed my plan on july 31st and was supposed to change on august 20th. 3 tickets with the technical team and still no hope of finally getting what was advertised to me. Im considering legal action if this issue isnt resolved this week and i encourage you to do the same with the OPC.
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Unfortunately, we are only users just like you. The best course of action would be to reach out to Fizz support directly. Only they are able to help you.
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Contact fizz:
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
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@Mbenoit566 Thanks for confirming that others have had this experience. Please keep us updated here. I'm still attempting to resolve by chat. Guidance I was given was to request a change to 120 mbps in my account and to contact Fizz again at the start of my next cycle for them to reduce my bill to my previous rate (i.e. the 60 mbps $50 rate). Hoping that this will work.
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