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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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I entered the wrong apartment # for a scheduled Internet appointment?It's all in the title, and I can't edit or change my appointment in the "manage plan" sec… -
Modem activation not workingThe technician came and set up a new coaxial cable because the one in my apartment wasn't getting a… -
Can I keep my Videotron tv package, but have Fizz internet?Hello, I am new to Fizz. Just ordered my internet. (Technician coming in 2 days). I called Videotr…
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Why is my internet slower since I went from 10Mbps to 120!??I never had frozen screen before and everything always been pretty fast but since I moved from 10 t…
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I have wifi internet plan of Download speed problemi have the plan of 30mbps but now its really slow only 12.66
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Internet installationHi Tomorrow I have my appointment for my new fizz internet, but my old internet is still working, t…
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I cannot find the outlet in my apartment and I made a self-installation appointment alreadyHi guys! I quickly jumped on the Fizz train as their deals are much, much better than what I curren…
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Applying a perk to home internet planHi. I see that I have a perk for $40 on my home internet plan. It has an expiration date, but no op…
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Billing/Payment QuestionI ordered my Fizz WIFI on May 25th 2021, and it got installed on May 31st, but I still got charged …
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where is my speed upgradation?I clearly remember to upgrade my plan to 120 mbps and even have talked to your agent on facebook ab…
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Wi-Fi dropping and low signalHas anyone experienced issues with their wifi always dropping and signal strength always being low?…
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Your payment was declinedI chose the WIFI plan and went through all the step until the final payment page, then I got this e…
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CancellationHello, is there any way I can cancel my Fizz subscription even though it has not started? I subscri…
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No InternetI connected using the pw on modem. I'm connected to WiFi but no internet.
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Wifi can't be connected on devicesHi, I can't connect my wifi to my home camera and to my Playstation4. I have tried multiple times o…
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How do I download the mobile app ?How do I download the mobile app ? -
Connection ended two days earlierI asked to have my wifi disconnected on the 28th and it seems like fizz did it two days earlier. Is…
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I tried to apply a perk for home internet, but it didn't actually get applied expired insteadI recently got home internet with Fizz, and saw that I had a perk for a $25 rebate. I thought I had…
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Unable to install fizz... Is it common?Hi, Today the technician came to my new place, looked around, before declaring I didn't have the n…
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Issue with Wifi extenderHey guys, so im currently having an issue with setting my wifi extender with Fizz. I've had this fo…
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The techinician didn't show up, for the installation. What I'm I doing now?... I'm new to Fizz.The technician didn't show up, for the installaton. What I'm I doing now?... New to Fizz and alread…
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Internet speed lower than account plan by a lotHello, I have setup my internet a week ago and noticed the download speed is 28mbps+ (speedtest) vs…
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Can't login to Mobile app after changing wifi passwordWhen I try to login with my old password, I get in but it then says I need to relogin and I can't a…
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5G lt on modem but no 5G in the list of available networksJust installed the new modem and got the 5G on the list of available networks, connected to it and … -
Ordinateur ne se connecte pas à InternetBonjour, je suis bien connecté à Internet. Cependant, lorsque je vais sur Internet, il est écrit « …
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