Where is the technician who was supposed to come between 5-8pm today?

I am still waiting on a tech who hasn't called for my move

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,883

    Hi Stina

    The technician could be running late. So keep eye on your door.

    Unfortunately if the appointment is missed, you will have to go on your account tomorrow to reschedule.

    You can also contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

  • I was here the entire time

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,883

    Don't give up! It happens they can be 1 or 2 hours late.

    Hope it goes well!

  • He didn't come and didn't call.

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,883

    Since you have moved, you can try setting up your modem to see if the cable connection is already working.

    For the appointment, you will have to set up another one. One day (24 hours) after the missed appointment, you will be able to see the reschedule button on your Fizz account.

    Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

  • Whizz
    Whizz Posts: 14,259

    Hi Stina,
    I can see that yesterday a colleague provided you with the steps and link for details on how to reschedule your moving appointment.

    Currently, it has been set for September 20th between 12:00 PM and 05:00 PM.


    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!

    Andrei

  • Yeah, that can happen sadly. Contact them.

  • DooomsDay
    DooomsDay *** 50$ Referral code/Code de référence: 1U733 Merci ***Posts: 184

    Did you ever receive the tech?