Moving To Ottawa From Quebec

binodbastola
binodbastola Posts: 1 ✭✭
in Internet
I’m moving to Ottawa. I want to chat with you regarding the possibility to continue internet service with Fizz. I am told that Fizz Home Internet is not available in my new address and would like to enquire about this.


Answers

  • Emporium
    Emporium Posts: 2,305 ✭✭
    edited September 2021

    If Videotron service is not available, then Fizz is not. You can check on videotron's web site to see if they offer service at your address.

    Go here: https://videotron.com/en/shop/helix-plans/unlimited-internet

    And click on the "availability" option on any of the plans and enter your new address.

    If you want to discuss directly with a customer service agent:

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


  • Emporium
    Emporium Posts: 2,305 ✭✭

    Other means of contact

    CHAT however is the quickest method.


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