Can’t Install

The technician couldn’t fine the line to connect the modem. How do I reschedule so he can be assisted by our building concierge on regular business hours?


  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 2,162
    edited September 2021

    Hi @Ubegal45

    To reschedule your technician appointment:

    · Log into your account and go to Manage plan.

    · Click on Appointments.

    · Here you will be able to see a complete list of all your past and future appointments.

    · Scroll to the appointment you wish to modify

     To reschedule an appointment,

    ·  click on Reschedule.

    This will open the booking interface. Select a new day and time slot and click Save.

    I do think however that you have to wait 24hours from the original appointment, to have the reschedule option available.

  • Whizz
    Whizz Posts: 14,383

    Hi Ubegal45,

    You  have the option of rescheduling your appointment at yourearliest convenience starting with today by going to My plans->Manage plan-> Appointments-> Reschedule.

    Moreinformation on how you can do so are provided here:

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!


  • You definitely need to contact them