My Modem Arrived Yesterday

HsuChieh
HsuChieh Posts: 2
edited September 2021 in Internet

And it’s been more than 12 hours now, I still have zero internet access. I just tried all kinds of ways:

  • Reset Modem, Restart Modem
  • contact customer service and asked for help. Always a lot of people in queue. I have unstable internet at home (that’s why I am buying this modem, and this is the reason why I’m so anxious about needing the modem to be fix by today or latest tomorrow) and when I stay on the same page for too long my session expires and have to start a new chat. I won’t ever get to talk to a service representative. I don’t want to bother any one but this has been stressing me out. I can’t reach any one and my modem is just sitting there wifi-less.
  • I tried the way mentioned in the community/solution hub: unplugging the coaxial chord, then from modem, getting it back in and restart it.
  • I checked my plan for whether it’s been activated - yes its been activated and paid on the 9th still have 29 days still my next billing date.
  • Tried to wait for change of lights for two hours - nope, nothing happened
  • tried to ask for help from my friend who also uses fizz — nope they told me it wasn’t as difficult as they tried to install their own.
  • tried to reset modem and turned it off after 25 minutes and let it sit for a while — doesn’t work.
  • Tried everything, the only thing that may be the problem is the other end of the coaxial chord that’s attached to the wall. Perhaps the chord for service connected to the wall is not connected properly.

At the moment, I just need a technician to fix this, I can pay the installation fee, I just want things to be done. I don’t want to have more things to stress about in life right now especially for something that’s supposed to be satisfying. Can anyone please tell me what I can do next. How do I book an appointment with a technician? I really need this to be solved today. Thank you .

Description: after 15-20min it’s supposed to have lights indicated in the instructions mentioned. However, no matter what I do the lights are still not right:

1 light ON - Stable not blinking

2 light On - Blinking

3 light OFF

4 light OFF

5 Light ON

6 light OFF

OFF for the rest if there’s more.

Best Answer

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,883
    Answer ✓

    If you already did all these steps, I urge you to contact Fizz customer service for further help. The customer chat is available 24/7.

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,883

    Hi

    You have been quite resourceful to get your modem setup.

    When you received your modem yesterday, did the technician come in to check the wiring?

    Is there only 1 coaxial cable into your home? Or is there multiple?

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,883

    To get help or a technician to visit, you need to contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Thank you, he was here to check the wiring and it took a short while. Unfortunately there is only one coaxial chord at my place.