How to make a paiement for my internet right now?

Cathgi
Cathgi Posts: 1 ✭✭
in Internet

My September paiement didn't get through, I changed my paiement method, but my internet was cut off without warning.....how can I make my paiement right now?

Answers

  • Mike
    Mike Posts: 21,672 ✭✭
    edited September 2021

    Hi @Cathgi

    First off all you need to associate the new payment method with your plan

    Here are the steps to update a payment method, and associate it to your plans:

    1. In your Fizz account, go to My Profile
    2. Click on Payment methods.
    3. Click on Add a new payment method to add your new payment method.
    4. Now make your way to My plans.
    5. For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
    6. Then, select the payment method you no longer want to us, and click on Delete.

    Steps 5 and 6 are crucial since the association of your new payment method to your plans is not done automatically.

    Once your default payment method is all set and up-to-date for this plan, look for the Make my monthly payment button in your account. This will trigger a payment attempt, and your service will be reactivated once the payment is confirmed.

    After making the payment, it can take around 2 hours to reactivate the internet, you need to power cycle the modem.

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