my home internet was down 20 minutes ago

Jane L. #35749
Jane L. #35749 Posts: 4 ✭✭
in Internet

my home internet was down 20 minutes ago, this modem has a blue light on, we restarted the modem 3 times but it was still not working. Help!

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Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,638 ✭✭

    Hi Jane

    The modem appears to be connected online.

    Have you tried connecting your computer directly to the modem with an ethernet cable?

    What happens when you try to connect by WiFi?

    If the problem continues, you can try factory resetting the modem.

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,638 ✭✭

    If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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