Most Recent Discussions
Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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Internet working successfully but email notification says I missed my appt/account not activated.I had my appointment scheduled this morning between 7:30-12pm, the technician arrived around 9:30 i… -
FIZZ SIM card won’t activateI received my new SIM card about a week about and went through all the steps to activate it today. …
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J’ai pas d’internetPouvez vous m’aider
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Personalized voicemailHi all, I recently transferred my business phone to fizz but the automatic voicemail settings are j…
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Payment made, no service, helpAfter the payment made, fizz asked me to wait 3 hours. And i have been waiting form yesterday at 4:…
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Payment method updated, how long to unfreeze my internet serviceI just update my payment method, how long should i want to unfreeze my plan. There is a button «Mak…
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Connection problem after the payment had been madeno service today and i just updated the credit card no. I restarted the computer and router few ti…
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No contact?My appointment was supposed to be between 7:30 and 12:00. It’s 20 minutes past noon and still nothi…
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Transport truck just ripped out my line crossing the street. Who do I contact?There does not seem to be anyone reachable at Customer Service until romorrow
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About promo of changing plan 60 -> 120 for 50$.I made this changes and received this confirmation on the website: Order summary · The plan*D…
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I have fizz modemi can't chenge my internet plan because he told me u need to cancel ur subscribe first??
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Question about inscriptionOk so situation here Mother in law is living with us until she gets her new condo in october wante…
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Reactivated serviceHi !my services were suspended due to payment failure on an expired card. The payement has been mad…
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I connected to the wifi but not the networkI’m connected to the wifi on my phone but I can’t go on the internet. I’ve tried several times to t…
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Home Internet Down - UrgentHi, I live in Berri UQAM Montreal and my internet stopped working all of a sudden. It’s still not b…
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Why does fizz not have live supportwhy does fizz not live support it’s so much easier to speak to someone rather than I bot i think I …
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Internet keeps disconnecting randomly throughout the dayThe internet keeps disconnecting at random times during the day, for no apparent reason. Cycles bet…
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First PaymentIs it normal to be charged a first payment on the day of subscription and not the day of installati…
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Technician was unable to locate the provider's cableHi, I had an appointment with a technician last saturday to setup Fizz. He couldn't locate the righ…
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Prévost speed is halfAnyone having reduced speeds in Prevost/St-Jerome area after yesterday’s t-Storms and outage? -
There is money in my credit card why won’t the payment go through?!Hello. My credit card has credit on it, more then enough for my bill. So why isn’t the payment goin…
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Wifi boosterHi everyone, my wifi has a hard time reaching the basement level. The modem/router is on the 2nd fl…
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Unable to get the WiFi signalFirst day using Fizz modem. Follow the instructions to build my internet but there’s no 2.4G light …
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Internet down - Saint Henri - MontrealMy home internet has been down since the morning in Saint Henri, Montreal. I restarted the modem ma…
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Payment declinedWhy is my payment declined when my friend pays for me by his CIBC visa? Why isn’t my foreign visa v…
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