Most Recent Discussions
Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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Hi I’m trying to pay with a new prepaid Visa card but it’s not workingHello my prepaid Visa card is new but you’re not accepting it -
Anyone experiencing constant internet interruptions in park extension?For the past month the internet has been going down particularly frequently. Fizz, since nothing ha…
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120mbps During The Day / 5mbps at nightNetwork congestion can cause speed degradations at night when everyone is on the internet. However…
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problem in credit cardHello I have tried 3 credit cards to buy and activate a sim card but non of them work. Bank also gu…
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Internet not workingHi, I returned from work to only find that my home Internet is not working. I have already reset th…
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Internet coverage page contradicts when requesting the serviceI want internet fizz in my house. The address is available on the coverage page https://fizz.ca/fr/…
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How to get signal back to the Fizz modem?Hi, my Fizz modem is not getting signal. It has electricity and I tried to unplug it, wait for 10 m…
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Tech could not connect - refund?hi i purchased the plan with the installation. when the technician shows up this morning (videotron…
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Modem settingsHi, I got the modem delivered by the technician back in July and I travelled without setting it. I …
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Wi-Fi connectionI am a new Fizz member since September 10th. Unfortunately, since then, my Internet has gotten in t…
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Do fizz internet disruptions affect Videotron users too?Since fizz internet has been cutting out recently, and since fizz uses Videotron lines, I was wonde…
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Does Fizz email you a confirmation when the modem has been received?I returned their modem August 24th, and at one point, they said they were going to charge me around…
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Convince me to switch for internetPros and cons of fizz internet. Pricing seems good but how is the support if the internet goes out … -
Incapable de me connecterSalut, je suis capable de connecter mon cell sur mon réseau wifi mais pas ma tablette, que faire
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Moving to RawdonHello, I am moving to Rawdon in the up coming months and I was told that Fizz home internet does no…
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coax cable splitter model?what model of splitter is required?
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Where is the technician who was supposed to come between 5-8pm today?I am still waiting on a tech who hasn't called for my move
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Fizz internet service downtime?Is it just me or is internet down for fizz users? I’m in the south shore
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What kind of maintenance was it?I have been using Fizz mobile and home internet services since the early stages. I also recommended… -
Couldn’t log inHello, My mom has to cancel her mobile plan because she will move to a new country. But she is not …
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Receiving emails about "Copyright Infringement detected" | A long story (get your popcorn ready)As the title says, we've been receiving those kinds of emails. Why? Because I download "illega…
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Moving To Ottawa From QuebecI’m moving to Ottawa. I want to chat with you regarding the possibility to continue internet servic…
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J'aimerais qu'un technicien vienne vérifier ma connexionJ'ai déjà fait appel à vous plusieurs fois. Mon internet est encore coupé. C pas normal.
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Returning FizzHey Fizz, I have packaged and dropped off the boxed wifi modem and return ID number to my closet Ca…
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