only 10 mbps why?
Best Answer
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Hello WarBob,
I am sorry to hear about this situation.
Please try restarting the modem and test again.
Here you can also find more troubleshooting: https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
If the issue persists please contact our support team as our members sugegsted.
Have a lovely day,
-Alex0
Answers
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moden restarted and computer
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Hi WarBob
If you have 10 mbps this is normal, but if you have more this is different, from your post is not clear.
Did you try to make a test with a computer connected with an ethernet cable directly to the modem, if this does not help ask the support to check your signal
This guide can help you https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
You can chat in direct
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
- Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
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yes with a ethernet cable suppose to be 30mbps?
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Depends from your plan speed, if you have 30 mbps, you should have 30mbps, usually a bit more ~10% more
however, if you have a 120 mbps, this a different story, if you are using a cat5 this cable support at most 100 mbps.
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i have 30mbps plan and and my current speed is 10mbps only
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If the speed is 10mbps using the ethernet cable, you need to contact the support to have it checked
If you are using the wifi check this guide https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
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how do i contaxt them pls?
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how do i contact support if its not you?
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Hi WarBob,
Here we are just users like you
To Chat with Fizz support follow these instruction
· Connect to your Fizz account by clicking « Login » in the top right corner
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.
Fizz learn you how to reach them in this link
Other means of contact
· Whatsapp: (438) 393-5814
· By private message on Twitter: https://mobile.twitter.com/fizz_ca
· By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the only effective and quickest method
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WarBob,
I think you didn't try this
Here is how to conduct a speed test whit Fizz
Some troubleshooting FAQ :
- https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
- https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
- https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
And after that if you still have the problem contact Fizz support
To Chat with Fizz support:
· Connect to your Fizz account by clicking « Login » in the top right corner
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.
Fizz learn you how to reach them in this link
Other means of contact
· Whatsapp: (438) 393-5814
· By private message on Twitter: https://mobile.twitter.com/fizz_ca
· By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the only effective and quickest method
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The cable that come with the Fizz modem is a Cat.5e, so it's limit of 1000 mbps is enough for the modem.
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Hi @WarBob
Is your plan speed greater than 10 Mbps ?
If yes, to isolate the problem, you should try with a computer hard wired to your modem.
Idealy you use the SpeedTest App (Windows Store) from Ookla. If you can't, use the web SpeedTest inside a browser :
After that, if the problem is not on your side, use the chat with Fizz to verify that's not a config problem.
-> Select Green ? in bottom-right corner
-> Select ... Chat (this may not work if you use a modern secure browser, like Edge. You may have to use Firefox to make it work ...)
Good Luck !
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@Luke_Skywalker this doesn't mean that you cannot connect a cable that you already have because is longer or for other reasons
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Also, make sure no one else is using the Internet at that time.
Like the others said, do use a computer with a wired internet connection.
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