Constantly slow internet speed

Alex1417
Alex1417 Posts: 5 ✭✭
edited January 2022 in Internet

I have just activated my internet service. My plan is supposed to be 30 Mbps download/ 10 Mbps upload. But I'm constantly getting only 11 Mbps download/ 1.3 Mbps upload.

Running speed tests on different sites. Same constant results.

PC connected directly to modem. Speed is the same as Wi-Fi - 11 Mbps/1.3 Mbps

Very disappointed. Please help me to establish the speed I'm supposed to get according to internet plan.


Many thanks

Best Answers

  • Emporium
    Emporium Posts: 2,305 ✭✭
    Answer ✓

    Hi @Alex1417

    Just curious, have you rebooted the modem recently ? Sometimes it can help. You should be getting the full speed you are paying for (and a little more actually).

    Just to get an idea, I have the 120/20 plan, and this is what I get (I just ran it).

    Untitled Image


    If the problem persists, Fizz Customer service agents are available online. they can run a remote test to see if there is a problem with the signal level. And if needed, they can send a technician to correct it. From the speeds you are getting, it looks like they may have accidently provisioned your modem for the 10/1.5 plan.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.


    **** However, due to the holidays, they have shorter hours of operation *******

    31/12 : 7 am-4 pm (EST)

    01/01 : 7 am- 10 pm (EST)

    SOURCE: https://forum.fizz.ca/en/discussion/2628596/holiday-hours-happy-holidays-2021

  • Whizz
    Whizz Posts: 23,051 admin
    Answer ✓

    Hi Alex1417,

    Thank you for bringing this issue to our attention. 

    We're very sorry for this inconvenience. 

    We've already chatted yesterday about this and I've confirmed you that I've sent your case to be resolved by the technical department. We'll send you an email once this will be resolved. 

    Thank you again for your patience and understanding.

    Happy New Year!

    -Radu

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