Internet doesn't work in USA

Mander
Mander Posts: 2 ✭✭
in Internet

Hello, I have my data plan coverage set to Canada + USA and I've set up the fizz APN according to the settings on the website (all 4 values, other left default). Data connection worked fine in Canada, but stopped working in the US.

The phone automatically connected to the AT&T network with full signal and is showing 4G in the signal bar, however I'm unable to connect to the internet. I have allowed roaming in the settings and I have enough data left in my plan, I tried rebooting the phone several times, resetting APNs and adding a new one manually, turning airplane mode on and off, nothing helps.

I also tried selecting a network manually. AT&T 4G and 3G both show a "Sign in to network" pop-up in my notification area, however it only shows a blank screen. Connecting to T-mobile network doesn't work.

I'm in a major city with good signal and nothing is helping. Does anyone have any other suggestions?


User: "apn.jpg"


User: "popup.jpg"


User: "roaming.jpg"


User: "signin.jpg"


Answers

  • Fling
    Fling Posts: 9,194 ✭✭
    edited December 2021

    Hi Mander


    You already did all the solution I know, try the support mayby they have something you didn't try


    To Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

  • Emporium
    Emporium Posts: 2,305 ✭✭

    @Mander

    Looks like ATT occasionally has issues with this "sign in to network", which is strange. Quick google search shows many discussions where it happens even to ATT customer :(

    Looks like most of the time, they say just wait a while, and reboot phone. One user said they selected the network (saying to sign in) and selected "use as is", then put phone into airplane mode for a few secs and then removed it, and all worked again.

    From the number of complaints I have seen, seems like ATT network is not the most reliable sometimes.

  • Whizz
    Whizz Posts: 23,076 admin

    Hello Mander,

    I am sorry t hear about this.
    I can see that you contacted our support a ticket was escalated.
    You will be contacted via e-mail as soon as we have any updates.

    Have a lovely day,
    -Alex

     

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