Fizz lags vs Videotron

Xav Posts: 1

When I switch from Videotron to Fizz the Videotron guy laugh and told me : "you will be back soon"

With the same 100Mo speed I experience too many lags (mainly in the evening) and I am very close to get back to Videotron or go to Bell.

Please Fizz, do something quickly


Best Answer

  • MyriamC
    MyriamC Posts: 908
    Answer ✓

    How to contact Fizz by chat :

    We’re here for you 24/7.

    Make your way to the Solution Hub and find the help page pertaining to your issue. If you can’t find the answer, click on the (?) in the right-hand corner. That’s your door to the channels to contact us.  

    Leave us a message.

    We’ll get back to you so you don’t have to wait around. Just leave us a message on Facebook Messenger, WhatsApp, iMessage or Twitter private.


  • Whizz
    Whizz Posts: 13,812

    Hello Xav,

    I am sorry to hear about this situation.
    I just verified your connection and from my side, everything is looking ok. 
    I could not verify your WIFI connection, I assume that you are using a personal router. 
    Here you can find more some troubleshooting you can try:
    If the issue still persists please contact our support team. 

    Have a lovely day,

This discussion has been closed.