Fizz lags vs Videotron

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Xav
Xav Posts: 1 ✭✭
in Internet

When I switch from Videotron to Fizz the Videotron guy laugh and told me : "you will be back soon"

With the same 100Mo speed I experience too many lags (mainly in the evening) and I am very close to get back to Videotron or go to Bell.

Please Fizz, do something quickly

Thanks

Best Answer

  • MyriamC
    MyriamC Posts: 920 ✭✭
    Answer ✓
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    How to contact Fizz by chat : https://fizz.ca/en/contact-us

    We’re here for you 24/7.

    Make your way to the Solution Hub and find the help page pertaining to your issue. If you can’t find the answer, click on the (?) in the right-hand corner. That’s your door to the channels to contact us.  

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Answers

  • Whizz
    Whizz Posts: 19,109 admin
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    Hello Xav,

    I am sorry to hear about this situation.
    I just verified your connection and from my side, everything is looking ok. 
    I could not verify your WIFI connection, I assume that you are using a personal router. 
    Here you can find more some troubleshooting you can try: https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
    If the issue still persists please contact our support team. 

    Have a lovely day,
    -Alex

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