Payment & Service Interuption

MsMani1996
MsMani1996 Posts: 1 ✭✭
in Internet

Hello,

I added a new method of payment AFTER my payment failed on my old credit card. But it has been 2 days and it was not charged. My service was cut off and I do not see the "update manually" section online.

What do I do to bring my servcie back?


PLEASE HELP

Best Answer

  • MyriamC
    MyriamC Posts: 923 ✭✭
    edited October 2021 Answer ✓

    Try to contact Fizz by chat ! https://fizz.ca/en/contact-us

    We’re here for you 24/7.

    Make your way to the Solution Hub and find the help page pertaining to your issue. If you can’t find the answer, click on the (?) in the right-hand corner. That’s your door to the channels to contact us.  

    OR

    I think you need to make a payment. Don't you see that option in your account ?

    You must add a new credit card before removing the one currently associated to your account.

    https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    To update your payment method  Go to My Plans in your account. Click on Manage > Payment method. 

    Once your payment method has been updated in your Fizz account, you must associate it to each plan you want to pay with that card. That is not done automatically. To associate your payment method to each of your plans:

    1. Log into your Fizz account.

    2. Select the plan, and click on Manage/Payment method

    If your payment fails once again, your plan will be deactivated, and you will be notified. You will be informed of the two steps to complete (in this order) to reactivate your service, those being:

    1. Check your payment method: Is your payment method up to date? If you need to add a new one, make sure to set it as the default payment method for your plan.
    2. Make a payment now: Once your default payment method is all set and up-to-date for this plan, look for the Make my monthly payment button in your account. This will trigger a payment attempt, and your service will be reactivated once the payment is confirmed.

    Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.

     

     

    Read more:

    What payment methods can I use?

    How do payment cycles work?

    How do I update my payment method or credit card information?


     

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @MsMani1996


    Hi,

    if you do not see the "update manually" and you're unable to do it by your own, you should contact the team support. They'll surely be able to help you to resolve this isue.

    You can contact the service by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the support.

    You can also do it privatly on Facebook: https://facebook.com/fizzca.

    By private message on Twitter : https://mobile.twitter.com/fizz_ca

    And Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 23,610 admin

    Hello MsMani1996, 

    I am sorry for the situation encountered.

    Following the verifications carried out, I see that you have managed to contact our customer service team and you have received an answer to your request.

    If there is anything else we can do for you, we remain at your disposal: https://fizz.ca/en/contact-us

    Thank you for your patience and understanding.

    Have a nice day,

    -Claudiu

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