Fix rour shit fizz

Dave M. #5346
Dave M. #5346 Posts: 5 ✭✭
in Internet

There is tons of internet disconnect discussion and none seems to fix the problem. I resseted the modem to factory and turned off the throttling to 2.*g only. But still, every 30 minutes I get disconected and games are unplayable. Fix your shit.

Answers

  • MyriamC
    MyriamC Posts: 923 ✭✭

    Please contact Fizz by Chat.

    https://fizz.ca/en/contact-us

    We’re here for you 24/7.

    Make your way to the Solution Hub and find the help page pertaining to your issue. If you can’t find the answer, click on the (?) in the right-hand corner. That’s your door to the channels to contact us.  

  • StefanM
    StefanM Posts: 1,453 ✭✭

    As already suggested, please reach out to Fizz support.

    Also, if possible, use the Fizz provided modem in bridge mode and purchase your own router. It will safe you a lot of trouble in the long run. CODA-Modems are notorious for causing issues.

    Hope this helps :)

  • Whizz
    Whizz Posts: 23,472 admin

    Hello Dave M. #5346,

    I am sorry to hear about this situation.
    I can see that you already contacted our support team and some manipulations were provided.
    Please continue the conversation there so that we can provide a solution.
    Here you can also find more troubleshooting you can try: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

    Have a lovely day,
    -Alex

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