I have wifi internet plan of Download speed problem

Wasundara
Wasundara Posts: 7 ✭✭
in Internet

i have the plan of 30mbps but now its really slow only 12.66

Answers

  • Whizz
    Whizz Posts: 23,031 admin

    Hello Wasundara,

    I am sorry to hear about this situation. 
    If the speed test was made via WIFI and you have multiple devices connected it's normal to have lower speeds since it gets divided between all your active devices.
    I just verified and all the signals are at normal values and not maintenance works are taking place.
    It seems the issue might be caused by the WIFI extender you are using. It seems to be too far from our modem. 
    I recommend relocating it to improve your connection. 
    Here you can also find more troubleshooting you can try: https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
    If by any chance the issue persists, please contact our support team for further investigations. 

    Have a lovely day,
    -Alex

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Wasundara


    Hi,

    have you try to perfom a speedtest directly connected by wire on your modem, or simply by wifi?


    If you want to, you can contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    They'll surely be able to resolve the issue.

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    You can also do it on Facebook: https://facebook.com/fizzca.

  • DooomsDay
    DooomsDay Posts: 182 ✭✭

    Hello,

    Do a speed test at speedtest.net and see what your true spee is

  • DooomsDay
    DooomsDay Posts: 182 ✭✭

    IF all else fails:


    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT

    • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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