My internet down

Zef Posts: 69

How to contact support?

Best Answer

  • Whizz
    Whizz Posts: 10,665
    Accepted Answer

    Hello Zef,

    I am sorry to hear about this situation.
    I can see that you contacted our support team and they informed you about the maintenance work.
    The maintenance is over and your service should work properly now.
    Please restart the modem one more time by unplugging the power cord for 15 seconds.
    If by any chance you still experience any issues please reach our support team.

    Have a lovely day,


  • ClientFizzCommeVous
    ClientFizzCommeVous Posts: 644
    edited October 6

    By Chat : We’re here for you 24/7.

    Make your way to the Solution Hub and find the help page pertaining to your issue. If you can’t find the answer, click on the (?) in the right-hand corner. That’s your door to the channels to contact us.  

    Have you tried to unplug your modem for 3-4 min and then plug it back in ?

    Leave us a message.

    We’ll get back to you so you don’t have to wait around. Just leave us a message on Facebook Messenger, WhatsApp, iMessage or Twitter private.

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