My internet keeps going down and coming back at exactly 1:30 am every 4 or 5 days or so. The modem just shuts down, all lights off except power light) Does anyone have this problem too?
Hello Kimberly W.,Thank you for reaching us.I just verified your connection and everything is looking good from my side. Please try testing the modem using a different electrical outlet (preferably directly the one on the wall).Also, please try to avoid using extenders and surge protectors. Here you can find more troubleshooting you can try: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-itIf by any chance the issue persists please contact our support team.Have a lovely day,-Alex