Internet interruptions

Hey everyone,

My internet keeps going down and coming back at exactly 1:30 am every 4 or 5 days or so. The modem just shuts down, all lights off except power light) Does anyone have this problem too?

Best Answer

  • Whizz
    Whizz Posts: 10,665
    Accepted Answer

    Hello Kimberly W.,

    Thank you for reaching us.
    I just verified your connection and everything is looking good from my side.  
    Please try testing the modem using a different electrical outlet (preferably directly the one on the wall).
    Also, please try to avoid using extenders and surge protectors. 
    Here you can find more troubleshooting you can try: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
    If by any chance the issue persists please contact our support team.

    Have a lovely day,
    -Alex

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