Internet down, modem stop working

Emolano
Emolano Posts: 1

Internet just went down. My modem stop working. No blue lights. Just the first two lights and the 2.4. 5 G lights are on. I already restart the modem but nothing changed. Any idea?

Best Answer

  • Whizz
    Whizz Posts: 10,665
    Accepted Answer

    Hello Emolano,

    I am sorry to hear about this situation.
    I can see that you contacted our support team and they informed you about the maintenance work.
    The maintenance is over and your service should work properly now. 
    Please restart the modem one more time by unplugging the power cord for 15 seconds.
    If by any chance you still experience any issues please reach our support team.

    Have a lovely day,
    -Alex

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