Internet just went down. My modem stop working. No blue lights. Just the first two lights and the 2.4. 5 G lights are on. I already restart the modem but nothing changed. Any idea?
Hello Emolano,I am sorry to hear about this situation.I can see that you contacted our support team and they informed you about the maintenance work.The maintenance is over and your service should work properly now. Please restart the modem one more time by unplugging the power cord for 15 seconds.If by any chance you still experience any issues please reach our support team.Have a lovely day,-Alex
How much time did you unplug it ?
You can check of the Videotron network is down in your area, Fizz is using the Videotron's network