My modem randomly reboot few times recently !!

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linlin L.
linlin L. Posts: 4 ✭✭
in Internet

How can I get the modem log file. I did not know why it randomly reboot , I lost all of internet and wifi Once it rebooting .

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  • Mike
    Mike Posts: 20,727 ✭✭
    edited August 2021 Answer ✓
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    @linlin L. This is not normal, I will try to change the power plug where the modem is connect and also a reset

    Restore your Wi-Fi modem to its factory settings
    This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).
    Using a small, sharp object, press the modem’s reset button for 10 seconds.
    Once your modem has restarted, follow the same instructions you used when you initially installed it.
     The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.


    you should contact the support, since this is not normal, go https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix click on the green bubble that you find in the bottom right corner, and click on chat

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