reconnect

priker

my internet got cut off cuz i didn’t pay. i paid and got an email that i have ne reconnected. it’s been over 2 hours and i still don’t have internet. how long does it take??

Whizz

Hi @priker,

I checked on our end and your Internet plan has been unsuspended following yesterday's payment and it's now active and working.

Kindly test your connection after a modem restart and let us know if it's working properly.

Thank you very much for your understanding, patience and collaboration.

Have a good one!

Andrei

Mike

@priker Usually it takes around 2 hours, can you try to unplug the modem for couple of minutes, if this does not help you need to contact the support.

To contact the support go on a faq page https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it, click on the green bubble on the bottom right corner and select chat.