my technician didn't arrive and it won't let me reschedule

Dot

So my technician didn't arrive when he was supposed to, I received a notification later saying that no one answered when they came (the buzzer doesn't work in my apartment but idk why they wouldn't just call me so I could let them in?) so I'm trying to reschedule my appointment but the links I click in the notification just show me the appointment I was supposed to have today with no way to make a new one.

Whizz

Hello Dot,

I am sorry to hear about this situation. 
It takes from 3 to 24 hours for the reschedule button to be visible on your Fizz account. 
Here you can find more information if necessary: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
If by any chance the button is still not visible after 24 hours please contact our support team. 

Have a lovely day,
-Alex