my technician didn't arrive and it won't let me reschedule

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So my technician didn't arrive when he was supposed to, I received a notification later saying that no one answered when they came (the buzzer doesn't work in my apartment but idk why they wouldn't just call me so I could let them in?) so I'm trying to reschedule my appointment but the links I click in the notification just show me the appointment I was supposed to have today with no way to make a new one.

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