Installation --- technician did not show up???

buzzybee
buzzybee Posts: 1 ✭✭
in Internet

Hello,

I believe that the technician did not arrive for my installation that was scheduled today.

Now I have no wifi! Need a new installation scheduled ASAP. How do I do that. Please help.

Best Answer

  • Mike
    Mike Posts: 21,702 ✭✭
    Answer ✓

    You need to make a new appointment

    1. Log into your account and go to Manage plan.
    2. Click on Appointments.
    3. Here you will be able to see a complete list of all your past and future appointments.
    4. Scroll to the appointment you wish to modify.
    • To reschedule an appointment, click on Reschedule.
      • This will open the booking interface. Select a new day and time slot and click Save.
      • Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.


    Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

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