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Your Fizz Account
Anything and everything about your Fizz account: settings, the My Rewards loyalty program, referral bonuses, etc.
Discussion List
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Can add ons be purchased using funds in Fizz wallet?Question is in the title of my post, thanks! -
Credit card deniedHi, My credit card expired, I entered the new credit card with updated expiry date and cvc code. Ac… -
Site Down Every Month on Payment DateHi, for the past 4 months the site has been down for over 12 hours on the day Fizz supposed to tak…
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Payment Issue with Multiple CardsI got an e-mail today saying there was an issue processing my transaction. I tried to do it manual…
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Cannot make payment, bank says everything is fineHello, I have been with fizz almost a year now and the payment has always worked. This morning, it …
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I can not pay my plan. I can not add another credit card. how do i pay?Hi, FIZZ is not able to charge me...why?...there is no problem with the credit card. I tried to add…
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My invoice is showing the wrong amount.I got charged the right amount of 33.76$. But when downloading the invoice its showing a total of 0…
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Unable to get refund for modem returnHi, I am posting this here as I'm unsure where to turn to anymore. I had to leave Fizz on July 1st …
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Activation sim cardHello, I lost my sim card. Today ( 4/10/2021) I had received a new sim card and I want to activate…
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I got a refund form fizzI was wondering I got a new debit card and I need to activate it but fizz said the would send it to…
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Referral codeI invited and added my daughter to my plan as a second plan. Where can we put in our referral code?…
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Can Not update my Credit CardI need to update my credit card cause it will expire soon. To update my credit card in Fizz, I go h…
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free contact to iranHi FIZZ regarding to your new service for contact to iran free, I bought new add on for 60 min cont…
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How do I contact support directly.My previous question was just closed without my subsequent response. I’m not happy right now.
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Why can't I add a new payment method?Yesterday, I tried multiple times adding another payment method like a CC and reached the max numbe…
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Unable to use the chat anymore?Hi, I've used the chat many times by going into the "Status of our services", waiting for…
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Transferring account to someone elseHi, I'd like to transfer my current account to someone else. I moved be he will be staying at the a…
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Travel - DataIn am currently in Europe. I purchased several 1gb blocks of data. Before 30 days had passed, I was…
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Month data carry over... seems to have a bug for me.How do I get this resolved? Today is the first day of my new cycle... and my carried over data is a…
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Voicemail optionI noticed that, when picking a plan, I have the option of rejecting visual voicemails. $2 per month…
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Payment Update failed many times, can't contact support somehowI can't change my payment method, the website won't let me do it because it seems that I have reach…
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None of my cards workJust bought a SIM for $17, none of my 5 international cards worked. Checked address and everything,…
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Does Fizz cover Ottawa??I'm moving to Ottawa on October 5th. Do you cover Ottawa??
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Inviting my daughterI have invited my daughter to a mobile plan but when she tried to confirm her email address for ver…
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purchased twice the same add-on by mistake.Hi, I purchased twice the same add-on (roaming data) by mistake. Can I cancel the second one? Than…
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